Your team's process. Now working software.
Structured enough to trust.
Flexible to handle the realities of messy work.
Built by the operators who own the workflows.
“Most tools help you stand a workflow up. The real work is what happens after.Malleable powers our team to adjust workflows as fast as our business moves, instead of rebuilding from scratch.”
All structure. All intelligence. No compromise.
Automation tools connect apps, but are brittle. Open-ended agents feel like magic, but they don't follow a process.
The problem: neither understands your workflow.
Workflow automation
Zapier · n8n · Workato
Every new edge case becomes a new branch — or worse, a new zap. The wires multiply. Maintenance debt compounds.
See full comparison →Open-ended agents
Claude Cowork · OpenClaw · Lindy
Powerful when it works. Hard to trust when it doesn't. Goes off-script, hallucinates the step that mattered.
See full comparison →SOPs as software
Each stage gets its own guardrails — specifying outcomes, required actions, allowed apps, and where the agent can use judgement. Built for the operators running the workflow, not engineering.
What about vibe-coding it yourself? Writing code is easy now. Owning the on-call when it breaks isn't.
It doesn't just run. It improves itself.
After each run, Malleable looks at how the workflow actually went and suggests ways it could do the job better. You decide what to keep.
So the workflow you launch is never the one you're stuck with. When you spot a better way to work, there's no project to re-scope or ticket to file. You just approve the change.
Research each lead before drafting outreach
The research step only pulls title and company today. Add recent funding, hiring, and product news so there's a real reason to reach out.
Check the CRM before treating a lead as new
Some scanned badges are already in active deals. Look each lead up in Salesforce and past email threads first, and hand those to the account owner instead of cold-pitching.
Draft from the session the lead actually attended
Right now everyone gets the same template. Pull the talk or booth demo each lead engaged with and open the email with that.
Customer Spotlights
"Streamlining our workflows used to mean building Rube Goldberg machines across automation tools, and any small change in a spreadsheet would break the whole thing. With Malleable, when something changes upstream, the workflow adapts."
Pylon is a modern customer support platform. Their post-sales team is on the hook for every new deal — and as the company grows, that's more multi-week migrations than anyone can meet with weekly.
Malleable runs the heartbeat: hand-offs from pre- to post-sales, follow-up drafts with the right docs linked, and semi-weekly pulse checks across each migration. It replaced a brittle chain of automations stitched together across half a dozen tools. The team stays on track without worrying something's slipping.
"My favorite part of using Malleable is how easy it is to iterate on. I am not an engineer, and have previously been intimidated by complex LLMs. While Malleable uses them under the surface, the interface is simple and self-improving. It proactively drafted a change, explained it, and asked if I wanted to roll it out."
Pathpoint is a wholesale insurance brokerage. Every policy, carrier, and state has different rules and norms, and their operations team has to efficiently scale as the business changes.
Now Celeste, leading an operations team of 24, can streamline her team's operations herself. She works with Malleable in plain English — like a teammate — adding new workflows to handle different types of form review that can easily highlight errors to the agent for speedier review and remediation.
"Saved me so much time it's hard to believe. The workflow before Malleable feels like the stone age now."
Guidewheel is a factory floor monitoring platform. Their field techs work with customers and set up sensors in machinery — followed by hours of busywork to glue it all together. They live on the road, rarely at a desk. The Malleable workflow spread virally, without any training.
Now the techs can focus on the customers and the sensor work, leaving the busywork to Malleable.
A workflow is more than a set of rules.
You can write down the steps. But the steps were never the whole job. The rest is knowing who to involve, following your real policies, and handling what you didn't see coming.
Workflows are a team sport
Most tools don't understand that. A Malleable workflow builds in who to involve and how. Each person gets a personalized form with the context and exact details that step needs, not a 30-page intake form to fill out from scratch. Then it waits for their reply before moving on.
Keep things moving when people don't
Malleable encodes the norms your team already uses. If someone doesn't respond to email, ping them on Slack. If 24 hours pass, ask someone else. It's the chasing you'd otherwise do by hand.
Describe the rule, don't build it
You don't have to turn an approval matrix into a tangle of branches. Describe the rule in plain language, or point a step at the doc you already keep, and Malleable reads it when it needs to make the call. Update the doc and the next run uses the current version.
Handle what you didn't plan for
Real work is full of surprises: a missing attachment, a form filled out wrong, a number where a date should be. Malleable asks when it's unsure instead of erroring out and stranding the whole run.
From the blog
Perspectives on building adaptive software and evolving workflows for fast-growing teams.
Stop fighting your tools.
Describe how the work should run. Let Malleable handle the rest — and the edge cases when they show up.