Perspectives on building adaptive software and evolving workflows for fast-growing teams.
Every new lead meant a scheduled call, frantic web searches for their industry terms, and usually a follow-up. So I asked Malleable to handle it. And if I'm honest, the AI is better at that first call than I am.
A solutions engineer watched me add a Slack trigger to a workflow and asked: 'Where's all the configuration?' The answer reveals why traditional automation tools make you work at the wrong level of abstraction.
Companies avoid workflow tools because they don't see themselves as having "workflows." But the problem isn't that they lack workflows—it's that tools have made "workflow" synonymous with rigid, top-down procedures.
