MalleableMalleable
Retail

Return reason intelligence

Malleable turns return notes and support chatter into source-backed operational signal, routing emerging problems to the team that can fix them.

Malleable Workflow
Summarize emerging return reasons and route the real issues to the right team using returns, support tickets, photos, reviews, and return notes.
Done. I built the workflow below with stages, handoffs, and integrations.
Start
Entry point to workflow
Entry Point
New return or scheduled returns analysis

Read Returns

Collect return reasons, photos, support messages, reviews, and order data.

Loop Returns
Pulls return reasons, photos, and RMA details.
Shopify
Adds order, product, and fulfillment context to the return set.

Cluster Reasons

Group return drivers by product, variant, fulfillment, content, and sentiment.

Gorgias
Groups support conversations by product issue and sentiment.
Loop Returns
Groups return patterns by variant, reason, and fulfillment signal.

Prepare Issue Packet

Prepare source-backed issue packet for merchandising, warehouse, or support.

Slack
Sends the source-backed issue packet to the responsible team.

Owner Review

Ask owner to confirm issue severity and next action.

Slack
Sends the severity and next-action confirmation request.

Route Issue

Route approved issue summary and log the owner-confirmed next action.

Loop Returns
Logs the confirmed issue summary and routing outcome.
Waits
Handoff to resume workflow
Owner Review Review
Ask owner to confirm issue severity and next action.
Complete
Reading returns, photos, reviews, and orders...
How It Works
  1. 1Read Returns: Collect return reasons, photos, support messages, reviews, and order data.
  2. 2Cluster Reasons: Group return drivers by product, variant, fulfillment, content, and sentiment.
  3. 3Prepare Issue Packet: Prepare source-backed issue packet for merchandising, warehouse, or support.
  4. 4Owner Review: Ask owner to confirm issue severity and next action.
  5. 5Route Issue: Route approved issue summary and log the owner-confirmed next action.

Why This Works Better with Malleable

Start simple, improve over time

You just describe what you want to happen. The workflow integrates everything—no separate forms, brittle automations, or AI copilots to wire together. Iterate on your process without rebuilding.

No separate systems to integrate

The diagram you see is what executes. AI reasoning, data handling, and notifications all happen as part of the workflow—not as separate automations you need to configure.

Results

  • Return patterns surface earlier
  • Teams get evidence, not anecdotes
  • Product and fulfillment fixes are routed

Integrations

ShopifyGorgiasLoop ReturnsSlack

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